Shipping policy

Where we ship

We ship from Cape Town, throughout South Africa and to a selection of international destinations. The options available to you, and the final rate, are confirmed at checkout once you have entered your delivery address.

Order processing

Orders are packed and dispatched within 1 to 2 business days, excluding weekends and South African public holidays. You will receive a tracking link by email as soon as your parcel is on its way.

Delivery within South Africa

  • Standard door to door delivery — R150. Usually 2 to 4 business days, depending on your address.
  • Pudo locker delivery - R90
  • Free standard delivery on orders over R2,000. Applied automatically at checkout.

Deliveries to outlying, rural or farm addresses can take a little longer than the estimates above.

International delivery

International delivery is charged at a flat R310, to selected destinations across the United Kingdom, Europe, North America, the Middle East, Asia and Oceania. The full list of countries we currently ship to is shown at checkout.

Delivery times vary by destination. Any import duties, taxes or customs charges raised by the destination country are not included in our rates and remain the responsibility of the recipient.

Tracking and delays

Once your order has been dispatched you can follow its progress using the tracking link we send you. We do everything we can to get your order to you quickly, but courier delays outside our control do sometimes happen. If something goes wrong, contact us and we will follow it up with the courier on your behalf.

Address accuracy

Please check your delivery address carefully before completing checkout. We are not able to take responsibility for orders delivered to an incorrectly supplied address, although we will always try to help you recover a parcel where we can.

If your order arrives damaged

Please tell us as soon as you can and include photographs if possible. Damaged, faulty and incorrect items are covered by our refund policy. Nothing in this policy removes or reduces your rights under applicable South African consumer law.

Questions

Email kirsty@houseofarlo.com with your order number and we will help.